Returns & Exchanges
Our Promise - 14 day item exchange guarantee
Reach17 is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in original condition within 14 days of receipt and we will replace it your purchase price using the original payment method.
To return products to Reach 17
Please affix postage to your package and send it to the address shown on your invoice.
For New Zealand returns:
The Returns Team
13 Kent Street
Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel. All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.
To ensure that best possible fulfilment on your reorder, we recommend that you call us to reserve the styles you require. Our Customer Service Representatives are available to discuss payment options with you and they will advise on delivery timeframes. If you do reserve your reorder over the phone, then please do not submit a completed reorder form with your return, as duplicate orders may be inadvertently placed.
Our Quality Control team inspect every delivery into Reach 17 to ensure that the products you receive meet our high quality standards. However if you do receive a product which is faulty, please don't hesitate to call us toll free on 07 8467332 to arrange free return delivery and an exchange or refund. Should a fault appear after a garment has been worn, it would be appreciated if you would launder it prior to returning it to us.
Remember...returned articles are insured by us against damage or loss.
We respect your privacy and we provide you with the right to see and/or correct your personal information. We do not sell our mailing list, nor do we disclose private information to any other person or company. Occasionally we may contact you to obtain further information or to offer other products or services that we feel may interest you. Should you prefer not to be contacted, please let us know and we will ensure that your name is withheld.